Privacy Policy

At Dear21, we value the trust you place in us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit dear21.in, we collect certain information to provide a seamless shopping experience:

• Personal Identity: Name, email address, phone number, and shipping/billing address.
• Transaction Data: Details about the products you purchase, though we do not store your credit card or bank details (these are handled by our secure third-party payment processors).
• Device Information: IP address, browser type, and "cookies" to help us understand how you interact with our site and improve our interface.

How We Use Your Data

Your information is used strictly for functional purposes:

• To process and fulfill your orders, including shipping and order confirmations.
• To communicate with you regarding your account or provide customer support.
• To screen for potential risk or fraud.
• (If opted-in) To send you updates on new launches, like our Diwali Raw Silk edits or seasonal vacation wear.

Data Protection & Third Parties

• Security: We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers behind a firewall.
• Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website and conducting our business (e.g., shipping partners and payment gateways), as long as those parties agree to keep this information confidential.

Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our official support channels.